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Terms and Conditions

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2011, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved.

Credit Cards

We use paypal to process all payments, and accept the following credit cards: Visa, MasterCard, and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Money Orders, Cashier’s Checks, Company Checks, & Personal Checks

We DO NOT accept money orders, cashier’s checks, personal checks, or company cheques.

Account Registration

To use our website, you must register. A user name and password will be assigned by us or chosen by you. You understand and agree that you are responsible for maintaining the secrecy of your password. You should change your password promptly and notify us if you believe that others are accessing your account.

Multiple Product Orders

For a multiple product order, we will ship all products contained in the order at the same time, please refer to the shipping timeline associated with each product. Products that are back-ordered or unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Ordering

When placing an order you agree and accept that you must be the authorized owner of the credit card or Paypal account used for payment.

Promotional Lists and Newsletters

You understand and agree that by using our Website, your name may be placed on promotional lists to receive emails regarding our Website, Poochalicious newsletter. If you wish to be removed from such mailings, you understand and agree that you must contact us FFI via email at info@poochalicious.ca to be removed from such mailings.

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology. To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to Poochalicious Doggy Boutique LTD. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Poochalicious Doggy Boutique LTD. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.

Returns

We are happy to accept returns and exchanges on merchandise within 14 days of receipt. Please read our Return Policy for further information.

Shipping Policy

Shipping Time – Shipping times are all quoted at the time of purchase for each product. If an order includes a custom item, or if it is not in stock, the order cannot be broken up for shipping.  Most orders received before 12:00PM will ship the same day, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday.

We cannot guarantee when an order will arrive. Any shipping or transit time offered to you by Poochalicious Doggy Boutique is offered only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.  Please make sure the address provided is correct. Once an order has been shipped it is considered delivered.

Taxes

Poochalicious Doggy Boutique Ltd is not responsible for additional duty our taxes on orders outside of Canada. HST will automatically be applied to purchases made by residents of BC, Ontario, Newfoundland and Labrador, New Brunswick, and Nova Scotia. Other Canadian provinces pay only GST. Neither tax applies to purchases made by US or international residents.

Price Match Guarantee

Poochalicious Doggy Boutique Ltd wants every customer to be completely satisfied with their purchase. In the event that you find the same product (same style, color, size, etc.) any where else for less, we will be happy to match the lower price.

This guarantee is not applicable to sale, or clearance items. Requests for price adjustments may only be submitted within 14 days of receipt of your products. Only store credit will be issued for approved price adjustments.