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FAQ

How do I know if my order has been shipped?

Once we process and ship out your order, we will send an order confirmation email to you containing your order tracking number which provides the status of your shipment and estimated date and time of delivery. All our orders are shipped with Canada Post.

How much does shipping cost?

Shipping costs are determined by the total of your order. If your package is over 2kg you may incur additional fees, we will notify you in this instance. Please refer to our Shipping page to determine your shipping costs, as well as what your FREE shipping minimums. Please note that additional charges and fees may apply for oversized products, orders shipped to the USA, and International shipments.

Will you charge taxes to my order?

HST will be applied to purchases made by residents of BC, Ontario, Newfoundland and Labrador, New Brunswick, and Nova Scotia. Other Canadian provinces pay only GST. Neither tax applies to purchases made by US or international residents.

Please note: Customers from outside of Canada will be responsible for payment of any applicable duties at the time an order arrives. If you refuse your order at the time of delivery you will still be charged for the shipping and the return charges. You must contact your local Department of Commerce for information about duty and taxes that may be added.

What methods of payment do you accept?

Poochalicious uses Paypal, therefore we accept all major credit cards. All prices on this website are in CND currency.

How long does it take to get my exchange or refund?

On average you should allow up to 30 days to receive an exchange or refund.

How do I place an online order?

At Poochalicious we have made your shopping experience easy and fun, simply find the items you love and then simply click “Add to Cart.” All the items you add to your cart will be available for you to review at any time just by clicking the Shopping Bag link on the top right corner of your screen.

When you have finished shopping then click the Check Out button. You will then be able to check out using Paypal

Is it safe and secure to shop at Poochalicious?

Poochalicious does not store any personal information on our website. We use Paypal which ensures privacy of your information.

How do I search and find what I am looking for?

On the right navigation bar you can shop by brand or simply input the product or search term of the item you are looking for into the Search box on the top left hand corner of our website. If you need additional assistance, or we don’t carry what you are looking for please contact us for help.

Does Poochalicious ship to an international address or ship internationally?

Poochalicious currently ships across Canada, USA, Great Britain, Sweden, Norway, Finland, Europe (Italy, Germany, France, Switzerland), and other international destinations. If your destination is not listed above, please send us an email at and we will be happy to help determine whether we can deliver to your international location along with estimated shipping cost.

Please note that all prices are in CND.

Can you gift wrap?

We can! If you have a specific occasion let us know and we will be happy to gift wrap your purchase.

Do you offer Gift Certificates/Gift Cards?

We offer virtual or mail out Gift Certificates at no additional charge and they never expire. Our Gift certificates come in $10, $20 and $50 denominations. Please see our Gift Certificates page for more info or to order.

How do I use my Gift Certificate/Gift Cards?

Gift Cards are used in the same way as your credit cards during check out. Use the Gift Certificate/Gift Card as your method of payment. You will need to have your Gift Card PIN number ready.

Please note that Gift Certificates are treated as cash so make sure to keep your Gift Card number in a safe place as we are not responsible for any loss incurred from someone else using your pin or loss of your card.

Do you accept currencies other than CND?

All of our prices are in CND currency. Regardless of your local currency, your credit card company will charge you your total purchase in CND. Credit Card companies usually use their exchange rates and may also charge you an exchange fee. We recommend inquiring with your Credit Card Company prior to making your purchase if you have any concerns.

How do I find out about Poochalicious sale events?

We make it easy for you, simply join our newsletter or Like us on Facebook to receive special offers, last minute deals, and notifications on new products.

How do I use a promotion code?

Once you have completed your order and clicked on Check Out, there will be a promotion/discount box in which you can enter your code.

How do I get a promotion or discount code?

Special offers are available through our newsletters, facebook and some of our affiliates' websites. To get on our email distribution list for special offers sign up for our e-newsletter.

How do I find out about any product recalls?

In the event of a product re-call we will send out an e-newsletter and write a post on our blog.